❓ Got Questions? We've Got Answers! Here are some of the most common questions we receive about shipping, orders, returns, and more.

A: No, you can checkout as a guest. However, creating an account allows you to track orders and manage purchases easily.

A: Reach us via email at support@thevirellestore.com. We respond within 12–24 hours.

A: No, you can checkout as a guest. However, creating an account allows you to track orders and manage purchases easily.

A: Reach us via email at support@thevirellestore.com. We respond within 12–24 hours.

A: We accept Paypal, Visa, Mastercard, and other secure payment options listed at checkout.

A: Orders can be modified or canceled within 1 hour of placement. After that, we may have already begun processing.

A: Absolutely! We source directly from trusted suppliers and manufacturers to ensure authenticity and top quality.

A: Each product description includes compatibility details. If you're unsure, reach out and we'll help you choose the right fit.

A: Yes, we accept returns within 7 days of delivery as long as the item is unused and in original packaging.

A: Please contact us at refund@thevirellestore.com with your order number and reason for return. We’ll guide you through the process.

A: Refunds are processed within 5–7 business days after we receive the returned item and inspect it.

A: Orders are typically delivered within 10–20 business days. You'll receive tracking details once your order has been shipped.

A: Once your order is shipped, you’ll receive an email or SMS with a tracking number and link. You can also use our Track My Order  page.